Best Practical Solutions has announced the release of version 3.6.6 of their popular ticket tracking system, RT: Request Tracker. This release appears to be a bug fix and enhancement release. I've included a list of changes below.
If you have a question about administering, using, or coding for RT, let me know. I've used RT extensively for the last 5 years, and I might be able to help. At the very least, I can point you in the right direction!
Fixes
- missing
</td>
found by Steve Turner - Sort Templates, Actions and Conditions by Name, as suggested by Steve Turner
- ACL queries have been split apart into more small queries, which leads to more effective caching _and_ has better performance characteristics on MySQL 5.x
Translations
- Updated french translation from Emmanuel Lacour
- Massive internationalization fixes
- Full translation of zh_tw and zh_cn from Audrey Tang
Tests
- Add more tests on sorting by CF
API
- new callbacks in Simple Search
- Allow the caller of Googleish searches to choose what queues go into the query
- Add an optional Clear button to SelectionBox
- Add a NoArrows option to selectionbox, for when order doesn't matter
Web Interface
- A change to session handling that should improve stability with File, Oracle and SQLite session stores.
- CSS and javascript files should be better cached on the client
- CSS files are now concatenated and squished to cut down on the number of initial HTTP requests.
french translation is kind of hard at first but if you get used to it, then it is easy .:~