Posted on in Software
Jesse Vincent of Best Practical Solutions announced the release of version 3.6.5 of their popular trouble ticketing system, RT: Request Tracker. Although this release is mainly a bugfix over RT 3.6.4, there are a few performance improvements.
In my own RT instances, I use a saved …
Posted on in Software
Anyone that has spent any time with Best Practical's RT: Request Tracker knows that it is a leader in the open-source ticketing system market. It is both robust and highly configurable. I've used several systems for incident, trouble, and bug tracking over the last 10+ years, but RT is by …
