Articles by Scott Hebert

  1. Cisco IP Phone: Rewrite Dialed 10 Digits to 7

    Posted on in voice

    If your carrier doesn't allow 10 digit dialing for local numbers, you are probably pretty annoyed that you can't just hit the redial button on those missed calls. It's possible to rewrite these dialed numbers in your phone system, but I wanted to do this on my Cisco 7961 IP …

  2. QM FSM Error? Check Your Transform-Set

    Posted on in Networking

    If you see an error like the one below in your Cisco ASA log files, check with the other end and make sure your transform-set matches.

    QM FSM error (P2 struct &0xd7fed708, mess id 0xcc86fb64)!
    

    The QM FSM error message usually relates to a configuration mismatch. Although checking the crypto …

  3. Killing Old popper Processes in Solaris 8

    Posted on in System Administration

    I've dealt with a few servers that have long lived popper (POP3) processes. These processes should be closed once the connection is closed, but they occasionally hang around. Once they get in this state, they will never close on their own. After a while, hundreds of these processes will just …

  4. Alternative to 'show policy-map interface' on Catalyst Switches

    Posted on in Networking

    Old Cisco Systems LogoIf you're using policy-maps on your Cisco Catalyst switches to handle rate-limiting, you may have noticed that on some models, the show policy-map interface command does not seem to work. The CLI accepts the command and returns properly formatted output, but the output is all zeroes. There is no information …

  5. Sendmail Mail-to-Program Failures: Check smrsh

    Posted on in System Administration

    SendmailOne of the beauties of using a Linux-based Mail Transport Agent (MTA) like Sendmail is the ability to pipe mail into programs. You can use this in conjunction with a filtering application like procmail, with a custom application that collects data about the email, or anything else you can imagine …

  6. Brand New ME3400G Can't Ping!

    Posted on in Networking

    Old Cisco Systems LogoAfter cracking open a brand new Catalyst ME3400G, we weren't able to get it upgraded to the latest version of software. In fact, we couldn't even ping anything on the local subnet.

    In order to use Cisco's Metro Ethernet switches, it's important to understand the new concepts that are introduced …

  7. SNMP Traps into MySQL is Sublime

    Posted on in System Administration

    I use snmptrapd to catch SNMP traps and then put them into a MySQL database using a pretty generic trap handler. This gives me the opportunity to generate such useful information as:

    > SELECT HOUR(time) AS "hour", COUNT(*) AS "bounces" FROM snmptraps
        WHERE hostname = 'XXX' AND time > '2011-07-25'
            AND trap_oid …
  8. Does load-interval Affect Performance?

    Posted on in Networking

    I was recently part of a discussion regarding whether or not lowering the load-interval on a Cisco router or switch interface from the default of 300 seconds had an impact on performance. Both sides made good points, but both were based on assumption and conjecture.

    5 minute input rate 213000 …
  9. LinkedIn: What is the Cloud?

    Posted on in IT Management

    A really interesting discussion has been going on in the LinkedIn IT Architect group. If you aren't a member of the group, I highly recommend you join. The question that fired off the discussion was, "Is 'the cloud' just another name for a hosted / out-sourced (web application) service? If not …

  10. Spicing Up Your Next Meeting

    Posted on in IT Management

    "Keeping a meeting interesting is a problem that often hurts team leaders who are trying to motivate sales staffs."

    Although Tom Donnelly's Inc article is really targeted at sales meetings, I think it has some points that are relevant for all managers. Keeping team members engaged in a meeting is …

  11. Convert MOD Movies with VLC on Your Mac

    Posted on in Software

    My wife uses a Canon FS100 for taking home videos of the kids. If you aren't familiar with it, it's a fairly light-weight camcorder that uses SDHC cards rather than tapes. The only real grievance I have with it is that the video codec it uses is not compatible with …

  12. Strategic Management Process

    Posted on in IT Management

    A while back, I sent an email describing the strategic management process. Although the email was written for an internal audience, it's generic enough to be reproducible here...

    Strategic Management is a five step process:

    1. Corporate Identity
      This is the definition of the company and is broken down into three …

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